Refund & Replacement Policy

We want you to be satisfied with your purchase. Please read our updated policy carefully before placing an order.

1. Refund Policy

Refunds are not available under any circumstances.
We do not offer cash refunds, bank transfers, or any monetary returns.
In case of any issue, we offer replacement only, subject to the conditions below.

2. Replacement Eligibility

You can request a replacement within 2 days of receiving your order.
The product must be unused, in its original packaging, and in resellable condition.
Returns are not accepted for items damaged due to customer mishandling.

3. Parcel Opening Video (Mandatory)

To claim a replacement:

You must provide a clear, unedited parcel opening video from the moment you receive the sealed package.
The video must show:
- The sealed parcel
- The entire opening process (no cuts or pauses)
- The issue or damage clearly

⚠️ No claims will be accepted without a proper parcel opening video.
⚠️ Edited or paused videos will be rejected.
⚠️ This helps us confirm whether the issue occurred during delivery or after.

4. How to Request a Replacement

Email us at uaonlinepk@gmail.com within 2 days of receiving your order.
Include:
- Your order number
- A short explanation of the issue
- The parcel opening video (via Google Drive or email attachment)

5. Exchanges

We may offer an exchange if the item is defective or the wrong product was sent.
Exchanges are subject to stock availability.

6. Shipping Charges

Shipping charges are non-refundable.
If the issue is due to our mistake (wrong or damaged item), we will cover the return shipping.

7. Contact

For any replacement-related questions or claims, contact:
Email: uaonlinepk@gmail.com